A Western state-based behavioral health agency provides essential behavioral health services to the community. The protection of patient records and maintaining operational continuity is vital to ensure both regulatory compliance and public trust.
Prior to partnering with VirtualArmour, the organization faced significant cybersecurity challenges due to an underdeveloped security infrastructure. Operating without essential Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) tools, endpoints remained vulnerable and many threats went undetected.
The organization’s security posture was reliant on outdated technologies such as simple firewall policies and basic antivirus software managed by a third-party provider. Due to budget limitations, the agency lacked a dedicated internal cybersecurity team and the expertise to respond swiftly to emerging threats. Additionally, the absence of access monitoring and file tracking protocols exposed sensitive patient data to potential risks, complicating efforts to maintain HIPAA compliance.
The agency chose VirtualArmour for their proven ability to deliver cost-effective and comprehensive security upgrades. Utilizing advanced tools such as QRadar for SIEM and Crowdstrike for EDR, VirtualArmour brought the organization’s cybersecurity posture up to modern standards while optimizing costs and maintaining operational efficiency.
Beyond technology upgrades, VirtualArmour provided tailored incident response and threat detection services. Custom alerting rules and detection mechanisms were developed specifically for the organization’s unique risk profile, enabling faster and more accurate threat identification. VirtualArmour also supported regulatory compliance efforts, including HIPAA reporting and real-time alerts for USB data movement, strengthening the agency’s commitment to data security.
The successful implementation of QRadar and Crowdstrike solutions was clear from the organization’s rapid adoption and realized benefits. User feedback highlighted a smooth transition with minimal disruption to daily operations.
VirtualArmour delivered the following key capabilities:
The organization experienced a significant enhancement in cybersecurity posture through real-time detection and response. Endpoint security was strengthened, particularly for laptops and desktops used by remote or field-based healthcare providers.
Improved visibility into data access and USB file activity supported compliance with HIPAA and internal security standards. This visibility also enabled faster identification and resolution of threats, reducing overall risk exposure.
During the global Crowdstrike outage of 2024, the organization was immediately notified by VirtualArmour. Due to proactive monitoring and timely agent updates, the agency experienced no operational downtime—an impressive outcome given the widespread effects of the incident.
VirtualArmour has been a strategic cybersecurity partner, transforming a previously reactive and under-resourced security environment into a proactive, compliant, and resilient system. Their solutions have significantly enhanced endpoint protection, ensured regulatory reporting readiness, and improved incident response capabilities. These efforts have allowed the organization to avoid costly disruptions and maintain operational continuity.
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