Enhancing Security and Operational Efficiency through Collaborative Infrastructure Support

Client Overview

This client is a top 10 global airport responsible for managing a highly complex and secure IT environment. As a long-term partner of the VirtualArmour Infrastructure team, the organization operates under a shared model where both internal teams and VirtualArmour collaborate to maintain and enhance critical infrastructure and cybersecurity operations.

The Challenge

The organization maintains a complex IT infrastructure encompassing advanced firewall systems, network access controls, and endpoint protection mechanisms. Faced with rigorous compliance requirements and an evolving cyber threat landscape, the client required a dependable, forward-thinking partner to support internal teams, streamline processes, and bolster their overall security posture.

Solutions Delivered

COLLABORATIVE INFRASTRUCTURE SUPPORT - Supported solutions from key vendors include Palo Alto and Cisco. These tools collectively cover critical functions of Firewall, Network Access Control and Perimeter Security.
OPERATIONAL IMPROVEMENTS - Recommended streamlining of low-impact changes to bypass lengthy Change Advisory Board (CAB) delays. Monitored license and certificate expiration dates and facilitated timely renewals to prevent service disruptions. Seamlessly replaced core firewalls with under one minute of downtime, ensuring uninterrupted business operations.
SECURITY ENHANCEMENTS - Mitigated password spraying attacks by blocking known malicious networks. Implemented geo-blocking policies to restrict VPN access from high-risk regions. Regularly removed unused firewall policies and redundant configuration objects. Collaborated with internal security teams to address vulnerabilities identified by both internal tools and external advisories.
PROJECT SUPPORT - Supported key client initiatives including the rollout of a biometric reader system and upgrades to the parking infrastructure.
COMPLIANCE & SUPPORT - Ensured all infrastructure and security changes aligned with internal compliance frameworks. Provided off hours support to meet the demands of high-availability operational environments.

Key Highlights

Less than 1 Minute Downtime

during core firewall replacement

Streamlined Change Management processes

Proactive License and Certificate Tracking

Successful Implementation

of biometric and facility upgrades

Ongoing Collaboration

with internal client teams

Business Value & Benefits

VALUE AREA	BENEFITS DELIVERED
Efficiency	Reduced change implementation delays; faster project execution
Security	Hardened perimeter defenses; timely response to vulnerabilities and attacks
Reliability	Minimized downtime; ensured system availability during upgrades
Compliance	Adherence to internal standards and security frameworks
Partnership	Fostered strong inter-team collaboration, enabling smoother project rollouts

Conclusion

Through a collaborative and proactive support model, the VirtualArmour Infrastructure team significantly enhanced the client’s operational efficiency, security, and resilience. This partnership highlights the value of strategic alignment and joint operations in securing and maintaining mission-critical infrastructure.

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